Refunds & Replacements
Because coffee is a consumable food product and is prepared for fulfillment, we generally cannot accept returns for change-of-mind purchases once an order has entered fulfillment.
Damaged, incorrect, or defective orders
If your order arrives damaged, you receive the wrong item, or there is a quality issue, contact us as soon as possible through our Contact page or by email. Please include your order number and, when helpful, photos of the product and shipping package.
We will review the issue and, when appropriate, arrange a replacement or refund. Please do not send food products back unless we specifically ask you to.
Order changes and cancellations
We will try to help with changes or cancellations before fulfillment begins. Once an order has been sent to our roasting and fulfillment partner, we may not be able to change or cancel it.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
Nothing in this policy limits rights you may have under applicable law.