Shipping policy

Olla Brava Coffee Co. works with a U.S.-based roasting and fulfillment partner that prepares, packages, and ships customer orders.

Processing Time

Most coffee orders are expected to be prepared for shipment within approximately 2–3 business days after the order is accepted for fulfillment. Processing times may be longer during holidays, promotions, product launches, or periods of high demand.

Shipping & Delivery

Available shipping methods, rates, destinations, and estimated delivery times will be shown at checkout when available. Delivery estimates begin after the carrier receives the package and are not guaranteed.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at hello@ollabravacoffee.com. Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or tracking shows a delivery problem, contact us at hello@ollabravacoffee.com with your order number and any helpful photos. We will review the issue and work with our fulfillment partner or shipping carrier when appropriate.