Refund policy

Because coffee is a consumable food product, Olla Brava Coffee Co. generally cannot accept returns for change-of-mind purchases once an order has entered fulfillment.

Damaged, incorrect, or defective orders

If your order arrives damaged, you receive the wrong item, or there is a quality issue, please contact us as soon as possible at hello@ollabravacoffee.com. Include your order number and, when helpful, photos of the product and shipping package.

We will review the issue and, when appropriate, arrange a replacement or refund. Please do not return food products unless we specifically ask you to.

Order changes and cancellations

We will do our best to help with changes or cancellations before fulfillment begins. Once an order has been sent to our roasting and fulfillment partner, we may not be able to change or cancel it.

Refunds

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

Nothing in this policy limits any rights you may have under applicable law.

Questions? Contact hello@ollabravacoffee.com.